If your question is about a payment that has not posted on your account please verify whether or not the payment in question has cleared your bank account. This is the first thing we will have to know before we can begin researching the payment.

Please complete ALL of the fields below so we might better assist you!

{"id":"15","label":"Payment Audit","active":"1","original_id":"4","unique_id":"vbn23a","params":{"enableForMembership":"0","tpl":{"width":"100","width_measure":"%","bg_type_0":"none","bg_img_0":"","bg_color_0":"#cdcdcd","bg_type_1":"color","bg_img_1":"","bg_color_1":"#333333","bg_type_2":"color","bg_img_2":"","bg_color_2":"#1e73be","bg_type_3":"color","bg_img_3":"","bg_color_3":"#6fc7e2","field_error_invalid":"","form_sent_msg":"Thank you for contacting us!","form_sent_msg_color":"#4ae8ea","hide_on_submit":"1","redirect_on_submit":"","test_email":"cathy@alliance3.net","save_contacts":"1","exp_delim":";","fb_convert_base":"","pub_post_type":"post","pub_post_status":"publish","reg_wp_create_user_role":"subscriber","sub_dest":"wp_subscribe","sub_wp_create_user_role":"subscriber","sub_mailchimp_api_key":"","sub_mailchimp_groups_full":"","sub_ac_api_url":"","sub_ac_api_key":"","sub_ar_form_action":"","sub_ck_api_key":"","sub_feedb_key":"","sub_gr_api_key":"","sub_gr_cycle_day":"0","sub_ic_app_id":"","sub_ic_app_user":"","sub_ic_app_pass":"","sub_mem_acc_id":"","sub_mem_pud_key":"","sub_mem_priv_key":"","sub_sf_app_id":"","sub_sga_id":"","sub_sga_list_id":"","sub_sga_activate_code":"","sub_txt_confirm_sent":"Confirmation link was sent to your email address. Check your email!","sub_txt_success":"Thank you for subscribing!","sub_txt_invalid_email":"Empty or invalid email","sub_txt_exists_email":"Empty or invalid email","sub_redirect_url":"","sub_txt_confirm_mail_subject":"Confirm subscription on [sitename]","sub_txt_confirm_mail_from":"","sub_txt_confirm_mail_message":"You subscribed on site <a href=\"[siteurl]\">[sitename]<\/a>. Follow <a href=\"[confirm_link]\">this link<\/a> to complete your subscription. If you did not subscribe here - just ignore this message.","sub_txt_subscriber_mail_subject":"[sitename] Your username and password","sub_txt_subscriber_mail_from":"","sub_txt_subscriber_mail_message":"Username: [user_login]<br \/>Password: [password]<br \/>[login_url]","sub_redirect_email_exists":"","field_wrapper":"<div [field_shell_classes] [field_shell_styles]>[field]<\/div>"},"fields":[{"bs_class_id":"6","name":"first_name","label":"First Name","placeholder":"","value":"","value_preset":"","html":"text","mandatory":"1","min_size":"","max_size":"","add_classes":"","add_styles":"","add_attr":"","vn_only_number":"0","vn_only_letters":"0","vn_pattern":"0","vn_equal":"","icon_class":"","icon_size":"","icon_color":""},{"bs_class_id":"6","name":"last_name","label":"Last Name","placeholder":"","value":"","value_preset":"","html":"text","mandatory":"1","min_size":"","max_size":"","add_classes":"","add_styles":"","add_attr":"","vn_only_number":"0","vn_only_letters":"0","vn_pattern":"0","vn_equal":"","icon_class":"","icon_size":"","icon_color":""},{"bs_class_id":"6","name":"community","label":"Community Name","value":"","value_preset":"","html":"selectbox","mandatory":"1","label_delim":"","add_classes":"","add_styles":"","add_attr":"","icon_class":"","icon_size":"","icon_color":"","terms":"","options":[{"name":"Briarwood","label":"Briarwood"},{"name":"Courthouse Spring","label":"Courthouse Spring"},{"name":"Fenwick Hills","label":"Fenwick Hills"},{"name":"Fishers Landing","label":"Fishers Landing"},{"name":"Queens Creek Estates","label":"Queens Creek Estates"},{"name":"Raleigh Square","label":"Raleigh Square"},{"name":"Raleigh Townhomes","label":"Raleigh Townhomes"},{"name":"Scotland Street","label":"Scotland Street"},{"name":"South England Point","label":"South England Point"},{"name":"Sunset Meadows","label":"Sunset Meadows"},{"name":"Toano Trace","label":"Toano Trace"},{"name":"Townhomes at Skipwith","label":"Townhomes at Skipwith"},{"name":"Village Square of Williamsburg","label":"Village Square of Williamsburg"},{"name":"Williamsburg Village ","label":"Williamsburg Village "}]},{"bs_class_id":"6","name":"Preferred-Contact","label":"Preferred Contact","value":"","value_preset":"","html":"selectbox","mandatory":"0","label_delim":"","add_classes":"","add_styles":"","add_attr":"","icon_class":"","icon_size":"","icon_color":"","options":[{"name":"No Preference","label":"No Preference"},{"name":"Email","label":"Email"},{"name":"Phone","label":"Phone"}]},{"bs_class_id":"12","name":"address","label":"Property Address","placeholder":"","value":"","value_preset":"","html":"text","mandatory":"1","min_size":"","max_size":"","add_classes":"","add_styles":"","add_attr":"","vn_only_number":"0","vn_only_letters":"0","vn_pattern":"","vn_equal":"","icon_class":"","icon_size":"","icon_color":""},{"bs_class_id":"6","name":"phone","label":"Daytime Phone","placeholder":"","value":"","value_preset":"","html":"text","mandatory":"0","min_size":"","max_size":"","add_classes":"","add_styles":"","add_attr":"","vn_only_number":"0","vn_only_letters":"0","vn_pattern":"","vn_equal":"","icon_class":"","icon_size":"","icon_color":""},{"bs_class_id":"6","name":"Email","label":"Email Address","placeholder":"","value":"","value_preset":"","html":"email","mandatory":"1","min_size":"","max_size":"","add_classes":"","add_styles":"","add_attr":"","vn_only_number":"0","vn_only_letters":"0","vn_pattern":"","vn_equal":"","icon_class":"","icon_size":"","icon_color":""},{"bs_class_id":"12","name":"message","label":"Please describe your request giving as much detail as possible","placeholder":"","value":"","value_preset":"","html":"textarea","mandatory":"1","min_size":"","max_size":"","add_classes":"","add_styles":"","add_attr":"","vn_only_number":"0","vn_only_letters":"0","vn_pattern":"0","vn_equal":"","icon_class":"","icon_size":"","icon_color":""},{"bs_class_id":"6","name":"send","label":"Send","html":"submit","add_classes":"","add_styles":"","add_attr":""},{"bs_class_id":"6","name":"reset","label":"Reset","html":"reset","add_classes":"","add_styles":"","add_attr":""}],"opts_attrs":{"bg_number":"4"}},"img_preview":"simple-white.png","views":"65","unique_views":"47","actions":"0","sort_order":"4","is_pro":"0","ab_id":"0","date_created":"2016-05-03 12:01:03","img_preview_url":"https:\/\/supsystic-42d7.kxcdn.com\/_assets\/forms\/img\/preview\/simple-white.png","view_id":"15_412591","view_html_id":"cspFormShell_15_412591","connect_hash":"e0c26b359ad0c3fc4208f0480a05e9e7"}