I want to thank you and everyone at Brooks for always being so responsive to any and all issues we have had while living here. We truly appreciate it!
I just wanted to pass along some good feedback about your agent Jim Halstead. I have talked to him for several weeks now about a few properties. I have called him so many times with so many questions and he has been wonderful. He never seems bothered by all my phone calls or questions. He is always very kind and is able to answer all of my questions. In this day and age people are quick to complain but rarely ever pass on any feedback. I've interacted with a lot of companies and Jim has by far been the kindest and most helpful that I have encountered. I hope this can be passed along to his supervisor. Thank you for your time.
Elaine & Kristin - Thank you both for being so great to work with while we rented the house these past 4 years. You always were so immediate in addressing any issues or fixes to the home. We also ask that you forward our appreciation to the owners for allowing us to rent a great home and always addressing issues quickly as well. We will miss you both and wish you the best.
Jim, I want to thank you for all you have done and for your understanding! You are very professional and an awesome person. I wish you wellness, happiness and prosperity.
Thank you for showing me this property yesterday. I found out today that I have been accepted for a different rental, so I will not be applying, but I wanted you to know that I very much appreciated your professionalism and your approach to the rental process, which (unlike many other companies, unfortunately) seems well-designed to be both fair to prospective tenants and to give the landlord the opportunity to find a tenant that best fits his needs. I will certainly recommend you to my friends who need a Realtor.
Brooks Real Estate is amazing to work with. They are courteous, professional, and a pleasure to speak with. They are the benchmark all other real estate companies should be aiming to achieve.
Thank you, Jamie. You are doing a great job. Thank you!
Awesome Jamie. You are doing an incredible job. I knew this is what had to be done. Thank you for all you do.
We have worked with Brooks Real Estate since moving here from Europe 6 years ago. We are renters and have been increasingly happy with the service we have received. Our most recent move was to downsize to a smaller condo. Crisney Brooks, our property manager was continuously available to show us properties until we found what we wanted. A few improvements were immediately made within the property with her help. We are extremely happy with the experience and how smooth the process was. Crisney is pleasant and accommodating!
Very proactive and highly responsive. Jim Halstead managed our property for 2.5 years while we were stationed in Germany. We could not be happier with the service. Jim was always easy to reach, never contacted us with a problem he didn't have an answer for, and always found a way to beat repair costs I researched on line. Highly recommend Jim.
We purchased our first rental property a little over a year ago, and have been extremely satisfied working with Crisney at Brooks Real Estate. She worked with us to determine what needed to be done to prepare the property for rental, found great tenants in just a couple of weeks, and has continued to stay in close touch with us if any questions or problems arise. We initially had a home warranty policy, but found Crisney already had a great network of people who provided much better service at reasonable prices. We feel that she looks out for both tenant and property owner, is knowledgeable and always helpful, and we highly recommend her!
My wife and I have had Brooks Real Estate - and specifically Crisney Brooks as a condo property manager for many years, and we are so pleased with her managing style - especially in paying deep attention to details, even when we are unaware of any upcoming deadlines or issues. She returns emails and questions quickly and at all hours of the day and evening. We couldn't ask for more!
We have been working with Brooks Real Estate since 2011 to manage our rental property in Williamsburg, VA. We've been very happy working with Crisney. She responds very quickly to our inquiries! Definitely recommend Brooks Real Estate!
As a landlord it is important to be notified when there is an issue with your home. Having Crisney Brooks from Brooks Property Management as my property manager gives me added peace of mind. Crisney is well connected in the community and can bring in whomever is needed to fix the problem. She has given much of her personal time when a tenant cannot be at the house for a repair.
Crisney takes responsibility for her properties, is knowledgeable but, above all, also cares about the people. Many thanks.
Highly recommend Brooks Real Estate and particularly Crisney Brooks. Crisney has been our property manager for years and she always goes above and beyond for both us and our tenants. Could not be more pleased.
After experiencing a less than pleasant year with another rental agency, we hired Crisney Brooks. Crisney manages our Williamsburg property. She is friendly, personable and, most importantly, available for questions or any other needs. Our payments are prompt and tenants' needs are taken care of quickly. I will continue to recommend our friends to Brooks that are looking for a reliable agent.
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